About us
Your Pet's Happiness Starts Here
We started with a simple belief: every pet in Damascus deserves quality products and reliable care. No complicated steps, no empty promises — just authentic supplies, fast delivery, and support when you need it.
Our Mission
To help you raise a happy, healthy pet by making quality supplies accessible and simple. Because your furry family member deserves the best, and so do you.


Fair Prices, Real Support
Competitive prices without the runaround. Need help choosing? Our team is a WhatsApp message away.

Your Trusted Pet Store in Damascus
We bring you authentic pet supplies from trusted local stores. Fast delivery across Damascus, quality products your pet deserves, and support when you need it. No complicated steps — just simple, reliable service for your furry family member.



Fast Delivery in Damascus
Order by 2 PM and get your pet's essentials delivered to your doorstep the next day. No hidden fees, no minimum order — just reliable service for your furry family member.
Reviews of Our Customers
I’ve only experienced the store during its 'Soft Opening' and haven't explored everything yet, but based on the features and the initiative they’ve taken, they definitely deserve a review. A massive launch considering the current challenges. Good luck, Petrance!
My experience was during the beta phase, and it’s clear how much technical effort has been put into this. The browsing is seamless. Haven't tried the delivery yet, but the platform shows great promise for pet shopping here. A bold and successful move.
We really needed this level of organization in the pet supply sector. The store is still in its early stages and developing its features, but based on the initial response, it looks very promising. Best of luck with this project!
The site is still in its beta launch, but the technology used clearly rivals international platforms. Browsing is fast and categories are easy to find—something we've been missing in the local market. Waiting for all features to be live, but as a start, it’s impressive.
I loved the interface and the color palette; it shows how much they care about 'User Experience'. Although the store is brand new and I haven't tried all sections, the fact that we now have a dedicated app for this sector in a tough environment is a success in itself.
I didn't expect this level of professionalism from a local store still in its soft opening. The features currently available confirm a great vision behind Petrance. An excellent step toward organizing the pet supply market here.
FAQs
We offer standard delivery across all areas, with express delivery available depending on your location
Orders are typically delivered within 1–2 days, 2–4 days for other areas.
Yes, we regularly offer discounts and special deals. Stay updated by checking our store or contacting us
Yes, once your order is confirmed, you will receive updates on its status. You can also contact us anytime for tracking details.
You can contact us via WhatsApp, phone, or social media. Our support team is always ready to assist you
Yes, you can modify or cancel your order shortly after placing it. Please contact us as soon as possible
Each product includes clear descriptions. If you're unsure, our team is happy to help you choose the best option for your pet.
Yes, we provide trusted, high-quality products that are safe and suitable for pets. All items are checked before delivery.
Returns are accepted in case of damaged or incorrect items. Products must be unused and in their original condition.
Keep food and treats in a cool, dry place, away from direct sunlight. Check expiration dates regularly to ensure freshness and safety for your pet.
