1. Introduction
Welcome to بيترينس Store. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.
2. Who We Are
بيترينس Store is an e-commerce platform specializing in pet supplies, including products for cats and dogs such as food, accessories, and care items.
3. Orders and Payments
Orders are confirmed after successful placement and verification.
We accept the payment methods displayed at checkout.
We reserve the right to cancel any order due to pricing errors, stock issues, or suspected misuse, with a full refund if applicable.
4. Shipping & Delivery (for physical items)
Orders are shipped within the time frame mentioned on each product page.
Shipping availability depends on the selected location.
While we work with reliable delivery partners, delays may occasionally occur. We will assist you in tracking and resolving any issues.
5. Products
We strive to ensure all product descriptions and images are accurate.
However, slight variations may occur.
All products are stored and handled properly to maintain quality and safety for pets.
6. Returns & Exchanges
Please refer to our Return & Exchange Policy for full details. Certain product types may be excluded.
7. Acceptable Use
You agree not to use our website for any unlawful or harmful activities.
Any misuse of the platform or fraudulent behavior may result in account suspension or order cancellation.
8. Intellectual Property
All website content, including images, text, and branding, is owned by or licensed to بيترينس Store. Unauthorized use is strictly prohibited.
9. Limitation of Liability
We are not responsible for improper use of products.
Customers are responsible for ensuring products are suitable for their pets.
10. Changes
We reserve the right to update or modify these Terms at any time. Continued use of the website means you accept any updates.
11. Contact Information
📧 Email: info@petrance.com
📍 Damascus/ Syria
